Outage in Ingenico WLOP
Service interruption with UK acquirers
Resolved MinorIncident Report
We would like to inform you about an ongoing issue with UK acquirers transaction processing as from 17:30 CEST on 04/09/2025.
We are investigating the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/08/2025 08:23AM
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via some UK acquirers between 04/09/2025 17:30 and 05/09/2025 14:40 CEST.
We confirm that as of 14:40 CEST on 05/09/2025, normal service has been resumed and your customers will now be able to make payments normally.
We also confirm the issue has an external responsibility (independent of Worldline)
IDENTIFIED
8 months ago - at 09/05/2025 02:30PM
We would like to inform you that the issue with UK acquirers transaction processing as from 17:30 CEST on 04/09/2025, is still ongoing.
We are continuing the investigation of the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
IDENTIFIED
8 months ago - at 09/04/2025 04:30PM
We would like to inform you about an ongoing issue with UK acquirers transaction processing as from 17:30 CEST on 04/09/2025.
We are investigating the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
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