Outage in Ingenico WLOP
Service interruption with BNP
Resolved MinorIncident Report
We would like to inform you about an ongoing issue with BNP transaction processing as from 09:00 CEST on 07/08/2025.
We are investigating the situation with the highest priority. An update will be provided shortly. As for now, we can confirm that there is no financial impact for the merchants.
We appreciate your understanding of the matter.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/21/2025 01:07PM
Please be informed that due to a technical issue, some of your customers might have experienced issues with BNP Paribas transactions reporting between 07/08/2025 09:00 and 21/08/2025 14:25 CEST.
As a result, the affected transactions were visible in the "pending" status in the Back Office until acknowledgement files from the acquirer were received.
However, please note that there was no financial impact on your business - the issue concerned only the status visible in the Back Office.
We confirm that as of 14:25 CEST on 21/08/2025, normal service has been resumed and transactions are now visible in their final status.
We regret the situation and any potential inconvenience.
IDENTIFIED
8 months ago - at 08/19/2025 08:24AM
We would like to inform you about an ongoing issue with BNP transaction processing as from 09:00 CEST on 07/08/2025.
We are investigating the situation with the highest priority. An update will be provided shortly. As for now, we can confirm that there is no financial impact for the merchants.
We appreciate your understanding of the matter.
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