Outage in Ingenico WLOP

Technical issue causing incomplete or invalid transactions

Resolved Minor

August 19, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

Please be informed that due to an ongoing technical issue on 18/08/2025 since 15:00 CEST, some of your transactions may be set to an incomplete or invalid status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/19/2025 03:42PM

Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 15:00 and 16:40 CEST on 18/08/2025.

We confirm that as of 16:40 CEST on 18/08/2025, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

IDENTIFIED 8 months ago - at 08/19/2025 01:04PM

Please be informed that due to an ongoing technical issue on 18/08/2025 since 15:00 CEST, some of your transactions may be set to an incomplete or invalid status.

We are investigating the situation with the highest priority.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

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