Issue with processing recurring and maintenance Cross-channel transactions

This information concerns customers processing Cross-channel transactions.

Please be informed that you may have experienced complications performing maintenance operations (such as refunds) on some of Cross-channel transactions today, 12/08/2025 between 01:00 and 03:45 CEST.

We are pleased to announce that the issue is resolved.

Please note that new transactions were processed correctly during the above timeframe.

You can resubmit the affected maintenance requests, and they will now be processed normally.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

We have identified an ongoing technical issue with processing recurring and maintenance Cross-channel transactions as from 01:00 CEST.

A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.