Delayed settlements for BCC (Visa&Mastercard) transactions

As previously communicated, our systems have detected that the BCC (Visa & Mastercard) transaction settlement file dated from 06/08/2025 has been rejected.

We confirm that the root cause of the issue has been fixed, and the settlement has been successfully submitted to the acquirer today (11/08/2025) morning.

The proceeds of the transactions involved will be credited to your account shortly.

We regret the situation and any potential inconvenience caused.

We confirm that we are still investigating the situation with the BCC (Visa&Mastercard) transactions. It started on 06/08/2025 at 16:00 CEST. The transactions have not been settled correctly ever since.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

Our systems have detected that the BCC (Visa&Mastercard) transactions starting from 06/08/2025, 16:00 CEST have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.