Outage in Ingenico WLOP
RESOLVED: Technical issue to perform refunds
Resolved MinorIncident Report
We have identified a technical issue (increase in HTTP 500 error) with processing refunds since Today, (30/07/2025) at 07:30 CEST.
However, rest assured that the general transaction flow has not been affected and the other payment processing services are working under normal operating conditions.
A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to resolve the issue.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/30/2025 08:33AM
Please be informed that due to a technical issue, your customers might have experienced problems (increase in HTTP 500 error) to perform refunds Today, (30/07/2025) between 07:30 and 08:44 CEST.
Our technical teams have identified the cause of this disruption and the problem has been resolved at 08:44 CEST.
We apologise for any inconvenience.
IDENTIFIED
9 months ago - at 07/30/2025 07:11AM
We have identified a technical issue (increase in HTTP 500 error) with processing refunds since Today, (30/07/2025) at 07:30 CEST.
However, rest assured that the general transaction flow has not been affected and the other payment processing services are working under normal operating conditions.
A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to resolve the issue.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
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