Outage in Ingenico WLOP

Delayed settlements for PostFinance transactions

Resolved Minor

January 26, 2026 - Started 19 days ago - Lasted 16 days
Official incident page

Incident Report

Our systems have detected that the PostFinance transactions starting from 23/01/2026, 17:00 CET have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.

Components affected

Ingenico WLOP PostFinance

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 02/11/2026 09:22AM

Our systems have detected that the PostFinance transaction settlement file dated from 23/01/2026, 17:00 CET has been rejected.

We confirm that the settlement has been successfully resubmitted to the acquirer on 11/02/2026.

The proceeds of the transactions involved will be credited to your account later than usual.

We regret the situation and any potential inconvenience.

IDENTIFIED 19 days ago - at 01/26/2026 08:21AM

Our systems have detected that the PostFinance transactions starting from 23/01/2026, 17:00 CET have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.

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