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Outage in Ingenico WLOP

ONGOING: Double refunds on the same transaction

Resolved Minor
February 05, 2026 - Started 9 days ago - Lasted 1 day
Official incident page

Incident Report

Please be informed about an ongoing issue in our production environment causing duplicate refunds for the same transaction. Our initial investigation indicates this issue started before the end of November 2025. We are actively investigating and will provide updates as soon as possible. We apologise for any inconvenience caused.
Components affected
Ingenico WLOP Worldline Fraud expert service Ingenico WLOP AIRPLUS Ingenico WLOP AIB Ingenico WLOP Direct Server to server API Ingenico WLOP SMB Merchant Portal Ingenico WLOP AliPay Ingenico WLOP ANZ Bank Ingenico WLOP Direct Client API Ingenico WLOP Back Office Ogone Ingenico WLOP American Express Ingenico WLOP Arkea Ingenico WLOP Direct Hosted Payment Pages Ingenico WLOP MyPerformance Ingenico WLOP Aurora Ingenico WLOP Apple Pay Ingenico WLOP Direct Hosted Tokenization Pages Ingenico WLOP Worldline Batch transaction processing Ingenico WLOP Bancontact Ingenico WLOP Banque Postale Ingenico WLOP Financial clearing and settlement service (Collect) Ingenico WLOP Bambora Ingenico WLOP Worldline e-Terminal Ingenico WLOP Belfius Direct Net Ingenico WLOP Banco Sabadell Ingenico WLOP Worldline Ecommerce Payment Pages Ingenico WLOP Carte bancaire Ingenico WLOP Support Site (https://epayments-support.ingenico.com/) Ingenico WLOP Worldline DirectLink API's Ingenico WLOP Banque Populaire, Caisse d'Epargne, BRED Ingenico WLOP CBC / KBC Online Ingenico WLOP e-Portal Ingenico WLOP Worldline FlexCheckout Ingenico WLOP Barclays Ingenico WLOP Cetelem Ingenico WLOP BBVA Ingenico WLOP Diners Club Ingenico WLOP DISCOVER Ingenico WLOP BNG Bank Ingenico WLOP BNL Positivity Ingenico WLOP EPS Ingenico WLOP BNP Paribas Ingenico WLOP Facilipay Ingenico WLOP BS Payone Ingenico WLOP Gift Cards Ingenico WLOP Caisse d’Epargne Ingenico WLOP Giropay Ingenico WLOP iDEAL Ingenico WLOP Caixa Catalunya Ingenico WLOP ING Home'Pay Ingenico WLOP Card Complete Ingenico WLOP JCB Ingenico WLOP Carrefour Banque Ingenico WLOP Cielo Ingenico WLOP Klarna Ingenico WLOP Maestro Ingenico WLOP CMI Ingenico WLOP Crédit du Nord Ingenico WLOP M&S Budget Card Ingenico WLOP Chase Paymentech Ingenico WLOP M&S Charge Card Ingenico WLOP Crédit Agricole Ingenico WLOP M&S Credit Card Ingenico WLOP Crédit Mutuel, CIC, BECM Ingenico WLOP M&S Debit Card Ingenico WLOP Mastercard Ingenico WLOP COFIDIS Ingenico WLOP Cofinoga Ingenico WLOP Multibanco Ingenico WLOP Concardis Ingenico WLOP PassES Ingenico WLOP PayPal Ingenico WLOP Elavon Ingenico WLOP Paysafecard Ingenico WLOP Europabank Ingenico WLOP European Merchant Services (EMS) Ingenico WLOP PostFinance E-finance Ingenico WLOP Evo Payments Ingenico WLOP PostFinance Card Ingenico WLOP First Data (Merchant Solutions) Ingenico WLOP SEPA Direct Debit Ingenico WLOP Sofinco Ingenico WLOP Global Payments Ingenico WLOP HSBC Ingenico WLOP Ikano Ingenico WLOP Spirit Of Cadeau Ingenico WLOP TWINT Ingenico WLOP Intersolve Ingenico WLOP VISA Ingenico WLOP ING Ingenico WLOP JCB Ingenico WLOP La Caixa Ingenico WLOP La Poste Ingenico WLOP LCL Ingenico WLOP Limonetik Ingenico WLOP Lloyd Ingenico WLOP M&S Bank Ingenico WLOP Nexi Ingenico WLOP Paysquare BV Ingenico WLOP PostFinance Ingenico WLOP Redsys Ingenico WLOP Santander Ingenico WLOP SBSA Ingenico WLOP SIX Payment Services Ingenico WLOP Société Générale Ingenico WLOP Teller (Nets) Ingenico WLOP Trésor Public - Banque de France Ingenico WLOP Unicre Ingenico WLOP UOB Ingenico WLOP Westpac Ingenico WLOP Wirecard AG Ingenico WLOP Worldline Ingenico WLOP WorldPay

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 02/06/2026 09:58AM

We informed you yesterday about a perturbation on our platform causing duplicate refunds for the same transaction.

Following thorough investigation performed by our technical experts, we wish to inform you that the perturbation has not affected your business and you can ignore these communications. You will not receive further notifications regarding this event.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

INVESTIGATING 9 days ago - at 02/05/2026 09:35AM

Please be informed about an ongoing issue in our production environment causing duplicate refunds for the same transaction.

Our initial investigation indicates this issue started before the end of November 2025.

We are actively investigating and will provide updates as soon as possible.

We apologise for any inconvenience caused.

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