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Outage in Ingenico WLOP

ONGOING: Double refunds on the same transaction

Resolved Minor
February 05, 2026 - Started 2 months ago - Lasted 1 day
Official incident page

Incident Report

Please be informed about an ongoing issue in our production environment causing duplicate refunds for the same transaction. Our initial investigation indicates this issue started before the end of November 2025. We are actively investigating and will provide updates as soon as possible. We apologise for any inconvenience caused.
Components affected
Ingenico WLOP EPS Ingenico WLOP UOB Ingenico WLOP Facilipay Ingenico WLOP BNP Paribas Ingenico WLOP MyPerformance Ingenico WLOP Crédit Agricole Ingenico WLOP PostFinance E-finance Ingenico WLOP Teller (Nets) Ingenico WLOP Back Office Ogone Ingenico WLOP Apple Pay Ingenico WLOP Sofinco Ingenico WLOP Arkea Ingenico WLOP Trésor Public - Banque de France Ingenico WLOP M&S Credit Card Ingenico WLOP Paysafecard Ingenico WLOP Card Complete Ingenico WLOP M&S Debit Card Ingenico WLOP JCB Ingenico WLOP VISA Ingenico WLOP M&S Charge Card Ingenico WLOP Wirecard AG Ingenico WLOP Direct Hosted Payment Pages Ingenico WLOP Bancontact Ingenico WLOP Banque Postale Ingenico WLOP M&S Budget Card Ingenico WLOP Limonetik Ingenico WLOP La Caixa Ingenico WLOP Spirit Of Cadeau Ingenico WLOP Lloyd Ingenico WLOP Bambora Ingenico WLOP La Poste Ingenico WLOP Aurora Ingenico WLOP Worldline e-Terminal Ingenico WLOP Gift Cards Ingenico WLOP Caisse d’Epargne Ingenico WLOP LCL Ingenico WLOP CBC / KBC Online Ingenico WLOP WorldPay Ingenico WLOP European Merchant Services (EMS) Ingenico WLOP M&S Bank Ingenico WLOP Westpac Ingenico WLOP Worldline Ingenico WLOP COFIDIS Ingenico WLOP HSBC Ingenico WLOP Ikano Ingenico WLOP American Express Ingenico WLOP Direct Hosted Tokenization Pages Ingenico WLOP Maestro Ingenico WLOP Banque Populaire, Caisse d'Epargne, BRED Ingenico WLOP Giropay Ingenico WLOP Cielo Ingenico WLOP Klarna Ingenico WLOP iDEAL Ingenico WLOP Société Générale Ingenico WLOP e-Portal Ingenico WLOP Cetelem Ingenico WLOP First Data (Merchant Solutions) Ingenico WLOP Crédit du Nord Ingenico WLOP TWINT Ingenico WLOP ING Home'Pay Ingenico WLOP Evo Payments Ingenico WLOP PostFinance Ingenico WLOP BNL Positivity Ingenico WLOP Chase Paymentech Ingenico WLOP Worldline Batch transaction processing Ingenico WLOP Mastercard Ingenico WLOP Cofinoga Ingenico WLOP Crédit Mutuel, CIC, BECM Ingenico WLOP SEPA Direct Debit Ingenico WLOP Direct Client API Ingenico WLOP Worldline FlexCheckout Ingenico WLOP Belfius Direct Net Ingenico WLOP Europabank Ingenico WLOP Santander Ingenico WLOP BS Payone Ingenico WLOP Global Payments Ingenico WLOP PostFinance Card Ingenico WLOP ING Ingenico WLOP JCB Ingenico WLOP Caixa Catalunya Ingenico WLOP Nexi Ingenico WLOP Paysquare BV Ingenico WLOP Redsys Ingenico WLOP Unicre Ingenico WLOP Worldline Ecommerce Payment Pages Ingenico WLOP Carte bancaire Ingenico WLOP Worldline DirectLink API's Ingenico WLOP DISCOVER Ingenico WLOP Carrefour Banque Ingenico WLOP Intersolve Ingenico WLOP SBSA Ingenico WLOP CMI Ingenico WLOP Barclays Ingenico WLOP BBVA Ingenico WLOP SIX Payment Services Ingenico WLOP Financial clearing and settlement service (Collect) Ingenico WLOP Banco Sabadell Ingenico WLOP Support Site (https://epayments-support.ingenico.com/) Ingenico WLOP Diners Club Ingenico WLOP BNG Bank Ingenico WLOP Worldline Fraud expert service Ingenico WLOP AIRPLUS Ingenico WLOP AIB Ingenico WLOP Direct Server to server API Ingenico WLOP AliPay Ingenico WLOP SMB Merchant Portal Ingenico WLOP ANZ Bank Ingenico WLOP Multibanco Ingenico WLOP Concardis Ingenico WLOP PassES Ingenico WLOP PayPal Ingenico WLOP Elavon

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/06/2026 09:58AM

We informed you yesterday about a perturbation on our platform causing duplicate refunds for the same transaction.

Following thorough investigation performed by our technical experts, we wish to inform you that the perturbation has not affected your business and you can ignore these communications. You will not receive further notifications regarding this event.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

INVESTIGATING 2 months ago - at 02/05/2026 09:35AM

Please be informed about an ongoing issue in our production environment causing duplicate refunds for the same transaction.

Our initial investigation indicates this issue started before the end of November 2025.

We are actively investigating and will provide updates as soon as possible.

We apologise for any inconvenience caused.

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