Intermittent Manual Upload Issues (APAC)

We have identified intermittent issues with manual uploads affecting some users in the APAC region. The issue is related to a localized outage with one of our third-party service providers. The provider is actively working to resolve the problem, and we will share updates here as they become available.

Thank you for your patience.

Incident Update - APAC File Uploads

We are currently experiencing intermittent issues with manual file uploads across EchoPoll, EchoExam, and EchoVideo for some users in the APAC region. The root cause has been identified as a localized outage with one of our third-party service providers, which is common to all three platforms.

The provider is actively working to resolve the issue. We will continue to share updates as they become available.

Thank you for your patience.

Incident Update - APAC File Uploads (EchoVideo & EchoPoll)

We are continuing to experience intermittent issues with manual file uploads for some users in the APAC region. This impacts both EchoVideo and EchoPoll. The root cause has been identified as a localized outage with one of our third-party service providers, which is shared between these two platforms.

Our provider is actively working to resolve the issue. We will provide further updates as soon as more information becomes available.

Thank you for your continued patience.