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Outage in INKY

Viewing an encrypted email via the magic link option is not currently working

Resolved Major
June 09, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

If a recipient attempts to view an encrypted message via the "Sign in with email" option, they will receive an error and will not be able to view the message at this time. We are investigating the issue and hope to have a fix in place soon.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 06/09/2025 06:23PM

The fix is in place and authorization through the Sign in with email option should be working as expected again.

INVESTIGATING 8 months ago - at 06/09/2025 05:16PM

If a recipient attempts to view an encrypted message via the "Sign in with email" option, they will receive an error and will not be able to view the message at this time.

We are investigating the issue and hope to have a fix in place soon.

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