Outage in Innovo
Portal Email Invites and Password Resets Issue
Resolved MinorIncident Report
We continue to have issues with portal email invites and password resets and apologize for the inconvenience. We understand how frustrating this can be. We are no longer working with Microsoft on this issue and are now working with AWS to come up with a permanent solution.
If you need to invite anyone to an Innovo app, you can use the Set Password feature and let them know what their password is. Once the issue has been resolved, you can send them a password reset from the portal or they can use the Forgot Password on the login screen of the app to reset.
If you need to reset a users password that is already invited, we recommend you delete the user and re-invite them using the Set Password feature.
We will keep you posted throughout the day with status updates.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
over 5 years ago - at 11/18/2020 11:29PM
This incident has been resolved. All portal emails will come from no-reply@goinnovo.com. Thank you for your patience and support while we worked through it. If you have any questions, please let us know at support@goinnovo.com. Have a great night!
MONITORING
over 5 years ago - at 11/18/2020 05:58PM
We believe the email issue has been resolved. All portal emails will now be coming from no-reply@goinnovo.com. We will continue to monitor this throughout the day but if you run into any issues, please reach out to support@goinnovo.com.
Thank you for your patience!
IDENTIFIED
over 5 years ago - at 11/18/2020 04:49PM
We continue to have issues with portal email invites and password resets and apologize for the inconvenience. We understand how frustrating this can be. We are no longer working with Microsoft on this issue and are now working with AWS to come up with a permanent solution.
If you need to invite anyone to an Innovo app, you can use the Set Password feature and let them know what their password is. Once the issue has been resolved, you can send them a password reset from the portal or they can use the Forgot Password on the login screen of the app to reset.
If you need to reset a users password that is already invited, we recommend you delete the user and re-invite them using the Set Password feature.
We will keep you posted throughout the day with status updates.
Latest Innovo outages
Route and Deliver Web Outage - about 1 year ago
Route & Deliver Web Down - about 1 year ago
Deliver Web and Route Outage - about 1 year ago
Deliver Web & Route are down - about 2 years ago
Route & Deliver Experiencing Issues - about 2 years ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
