Outage in InSided

US and EU Communities - Currently experiencing issues with community loading

Resolved Major
September 10, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/10/2024 06:03PM

This incident has been resolved.
We have made load balancing adjustments at the database layer to prevent this from happening again.
Please reach out to ccsupport@gainsight.com with any questions.

IDENTIFIED 3 months ago - at 09/10/2024 05:24PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 09/10/2024 05:03PM

We are currently investigating this issue.

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