Outage in InSided
EU Communities - elevated error rate
Resolved Major
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Outage Details
We are currently investing an issue with an elevated error rate (15-20%) affecting EU communities, we will update here once more information is available.
Components affected
InSided Status of our EMEA Community InfrastructureLatest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 07/15/2025 03:34PM
This issue has been resolved and the platform is stable again. Any more follow up issues please contact ccsupport@gainsight.com - apologies for this short disruption.
IDENTIFIED
17 days ago - at 07/15/2025 03:24PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
17 days ago - at 07/15/2025 03:14PM
We are currently investing an issue with an elevated error rate (15-20%) affecting EU communities, we will update here once more information is available.
Latest InSided outages
Community Pages Not Loading Properly - 4 days ago
SSO Login issues - about 1 month ago
US Communities - Currently experiencing issues with community loading - about 2 months ago
US Communities - Currently experiencing issues with API calls - about 2 months ago
[EU-based communities] Navigation Menu not working correctly - 4 months ago
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