Outage in InSided

EU Communities - elevated error rate

Resolved Major
July 15, 2025 - Started 5 months ago - Lasted 40 minutes
Official incident page

Incident Report

We are currently investing an issue with an elevated error rate (15-20%) affecting EU communities, we will update here once more information is available.
Components affected
InSided Status of our EMEA Community Infrastructure

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/15/2025 03:34PM

This issue has been resolved and the platform is stable again. Any more follow up issues please contact ccsupport@gainsight.com - apologies for this short disruption.

IDENTIFIED 5 months ago - at 07/15/2025 03:24PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 07/15/2025 03:14PM

We are currently investing an issue with an elevated error rate (15-20%) affecting EU communities, we will update here once more information is available.

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