Outage in Insightly

Custom Domain Redirection

Resolved Minor
May 31, 2024 - Started 7 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Some customers are experiencing DNS resolution problems when using their custom support portal domain names. We are investigating it now and will update you shortly.
Components affected
Insightly Web App
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/31/2024 07:25PM

This incident has been resolved.

MONITORING 7 months ago - at 05/31/2024 05:32PM

Service has been restored, and we are continuing to monitor the redirect platform stability.

IDENTIFIED 7 months ago - at 05/31/2024 04:15PM

We've identified the component that is causing the failure and are working with the provider to remediate the issue.

INVESTIGATING 7 months ago - at 05/31/2024 03:31PM

Some customers are experiencing DNS resolution problems when using their custom support portal domain names. We are investigating it now and will update you shortly.

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