Outage in Inspera

Issues with PDF viewer

Resolved Major
August 29, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues with the PDF viewer. This affects the viewer in Questions/Question Sets and the PDF generator for Downloading submissions. We are investigating the issue.
Components affected
Inspera PDF Service Inspera Assessment - Student Inspera Assessment - Admin

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/29/2023 11:06AM

The issue is now resolved.

To restore service for candidates in progress with lockdown browsers (IEP, SEB), a restart of the lockdown browser is required.

To restore service for admin users and candidates taking tests in open browsers, a reload of the page may be required.

IDENTIFIED about 2 years ago - at 08/29/2023 10:28AM

We have identified the issue and are working on a fix. We will update this incident once we have more information.

The incident affects candidates in progress on tests, where PDF files cannot be viewed, and some graphic resources are not showing properly. All buttons are still functioning.

The incident also affects admin users, where preview of tests, questions and question sets are affected as above.

INVESTIGATING about 2 years ago - at 08/29/2023 09:34AM

We are currently experiencing issues with the PDF viewer. This affects the viewer in Questions/Question Sets and the PDF generator for Downloading submissions. We are investigating the issue.

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