Outage in Inspera

Issue with API v1/FileExport with resourceType = "PdfOfSubmission"

Resolved Minor
August 31, 2023 - Started about 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue with the open API endpoint v1/FileExport with resourceType = "PdfOfSubmission". The same issue applies to the deprecated endpoint /v1/candidates/pdf/{testId}/{userId}. We have identified the cause of the issue, and are working on a fix. No other API endpoints are affected.
Components affected
Inspera Open APIs

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/31/2023 01:55PM

The issue is now resolved, and the open API endpoint v1/FileExport with resourceType = "PdfOfSubmission" is back in service.

IDENTIFIED about 2 years ago - at 08/31/2023 08:10AM

We have identified an issue with the open API endpoint v1/FileExport with resourceType = "PdfOfSubmission". The same issue applies to the deprecated endpoint /v1/candidates/pdf/{testId}/{userId}.

We have identified the cause of the issue, and are working on a fix.

No other API endpoints are affected.

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