Outage in Inspera

Norwegian customers: FS synchronization fails for non-anonymous tests

Resolved Major
August 07, 2024 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

There is an issue with FS synchronization for non-anonymous tests created earlier than August 7th 2024. The integration sync fails with the message “Errors occurred during sync with external system” and under “Show details”: “Candidate ID already in use (XXX)”. We are investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/07/2024 03:37PM

The issue is fixed.

IDENTIFIED 5 months ago - at 08/07/2024 12:22PM

The issue has been identified and we are working on a fix.

INVESTIGATING 5 months ago - at 08/07/2024 11:34AM

There is an issue with FS synchronization for non-anonymous tests created earlier than August 7th 2024. The integration sync fails with the message “Errors occurred during sync with external system” and under “Show details”: “Candidate ID already in use (XXX)”. We are investigating the issue.

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