Outage in Inspera

Candidates on tests with auto submission receive error message when trying to submit and return to Dashboard

Resolved Minor
November 11, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Need to monitor Inspera outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Inspera, and never miss an outage again.
Start Free Trial

Outage Details

Candidates who on the submission page click to submit and return to Dashboard, will get an error message saying they should contact an invigilator. The error message can be ignored, and this is not affecting the candidates submissions. We are working on a fix.
Components affected
Inspera Assessment - Student
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/11/2024 12:48PM

The error message has been removed, and the issue is now resolved.
Note: For candidates who entered a test before the issue was resolved, they would still get the error when they go to dashboard. The next time they enter a test, the fix will take effect for them as well.

IDENTIFIED about 1 month ago - at 11/11/2024 09:58AM

We have identified the issue and are working on a fix to remove the error message. The error message displays whenever a candidate navigates to the dashboard- also on tests not using auto submission, when a candidate selects to go to Dashboard via the menu. This still does not affect the submissions

INVESTIGATING about 1 month ago - at 11/11/2024 09:29AM

Candidates who on the submission page click to submit and return to Dashboard, will get an error message saying they should contact an invigilator.
The error message can be ignored, and this is not affecting the candidates submissions.
We are working on a fix.

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime