Outage in Inspera

Candidates on tests with auto submission receive error message when trying to submit and return to Dashboard

Resolved Minor
November 11, 2024 - Started 12 months ago - Lasted about 4 hours
Official incident page

Incident Report

Candidates who on the submission page click to submit and return to Dashboard, will get an error message saying they should contact an invigilator. The error message can be ignored, and this is not affecting the candidates submissions. We are working on a fix.
Components affected
Inspera Assessment - Student

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/11/2024 12:48PM

The error message has been removed, and the issue is now resolved.
Note: For candidates who entered a test before the issue was resolved, they would still get the error when they go to dashboard. The next time they enter a test, the fix will take effect for them as well.

IDENTIFIED 12 months ago - at 11/11/2024 09:58AM

We have identified the issue and are working on a fix to remove the error message. The error message displays whenever a candidate navigates to the dashboard- also on tests not using auto submission, when a candidate selects to go to Dashboard via the menu. This still does not affect the submissions

INVESTIGATING 12 months ago - at 11/11/2024 09:29AM

Candidates who on the submission page click to submit and return to Dashboard, will get an error message saying they should contact an invigilator.
The error message can be ignored, and this is not affecting the candidates submissions.
We are working on a fix.

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