Outage in Inspera
Delays in candidate updates in monitor
Resolved MinorIncident Report
We are currently experiencing an issue causing delays in the monitor module. The issue affects users with user role planner, invigilator and/or chief invigilator.
The impact of the incident currently includes:
- Candidates that have submitted during this incident are not updated to the Submitted status in Monitor. Also other statuses in Monitor are delayed.
- The last saved timestamp is delayed.
The incident does not affect candidates currently in ongoing tests, and they can continue their tests as normal.
We are investigating the issue and a new update will be posted as soon as we know more.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 01/02/2026 04:00PM
This incident has been resolved.
MONITORING
about 4 hours ago - at 01/02/2026 01:00PM
The queue handling the candidate indexing in Monitor and Deliver is now back to normal after a fix we have done. The statuses are now updated and working as expected. We are monitoring the status.
INVESTIGATING
about 6 hours ago - at 01/02/2026 11:30AM
We are currently experiencing an issue causing delays in the monitor module. The issue affects users with user role planner, invigilator and/or chief invigilator.
The impact of the incident currently includes:
- Candidates that have submitted during this incident are not updated to the Submitted status in Monitor. Also other statuses in Monitor are delayed.
- The last saved timestamp is delayed.
The incident does not affect candidates currently in ongoing tests, and they can continue their tests as normal.
We are investigating the issue and a new update will be posted as soon as we know more.
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