Outage in Instaclustr

Elevated latencies and error rates with our Cluster Management API and Monitoring API

Resolved Minor
March 26, 2024 - Started 8 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).
Components affected
Instaclustr Management Console Instaclustr Provisioning API Instaclustr Monitoring API
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/26/2024 05:48AM

After rolling out the fix, the elevated latencies and error rates affecting our Monitoring API and Cluster Management API have been successfully resolved and we have seen a return to normal performance levels.

If you have any concerns or if you encounter any issues, please don't hesitate to reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

IDENTIFIED 8 months ago - at 03/26/2024 04:57AM

We have identified the issue causing elevated latencies and error rates on the Monitoring API and Cluster Manager API, and are currently rolling out a fix.

INVESTIGATING 8 months ago - at 03/26/2024 04:15AM

We've identified that Cluster Management API is experiencing elevated latencies and error rates as well. We are actively investigating the issue and we apologise for any inconvenience caused.

INVESTIGATING 8 months ago - at 03/26/2024 04:04AM

We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

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