Outage in Instana

Agent 1.1.692 is creating very high load on some customer systems

Resolved Minor
August 01, 2023 - Started about 2 years ago - Lasted 2 days
Official incident page

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Outage Details

Agents updated via dynamic Updates in between 01.08.2023 10AM until 01.08.2023 4PM can show issues on reading the process list which results in high CPU usage and no monitoring of entities. Please restart your agents or await the next update at 4:30 local time.
Components affected
Instana Packages
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/03/2023 08:14AM

We have released the Agent 1.1.693 version that fixes the high load.
Please update your Agent to 1.1.693 version if you notice high load issue.

IDENTIFIED about 2 years ago - at 08/02/2023 01:01PM

The issue has been identified.

INVESTIGATING about 2 years ago - at 08/01/2023 02:10PM

Automatic updates are currently providing agent version 1.1.691 while we are working on the issue.

INVESTIGATING about 2 years ago - at 08/01/2023 01:43PM

Agents updated via dynamic Updates in between 01.08.2023 10AM until 01.08.2023 4PM can show issues on reading the process list which results in high CPU usage and no monitoring of entities.
Please restart your agents or await the next update at 4:30 local time.

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