Outage in InStride

Service Disruption

Resolved Major
December 21, 2023 - Started almost 2 years ago
Official incident page

Incident Report

We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/21/2023 06:33PM

This issue is resolved. Thank you for your patience. Please contact support@instride.com for any issues.

IDENTIFIED almost 2 years ago - at 12/21/2023 06:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 12/21/2023 06:29PM

Root caused identifed. Team is patching the problem.

INVESTIGATING almost 2 years ago - at 12/21/2023 06:27PM

The team is investigating and the root cause has been identified. Next update in 5 minutes (JB).

INVESTIGATING almost 2 years ago - at 12/21/2023 06:24PM

We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.

Latest InStride outages

Support Ticketing & Chat Service Disruption (External Cloud Outage) - about 3 hours ago
Partial Outage - 2 months ago
Degraded Performance - 5 months ago
Site Impacted - 5 months ago
Service Disruption - over 1 year ago

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