Outage in Insurity

Notification: Issue identified with Outlook Online email service

Resolved Minor

January 22, 2026 - Started 23 days ago - Lasted 4 days
Official incident page

Incident Report

The following is an important message from Insurity Customer Support. We are aware that some outbound emails from our systems, including multi-factor authentication (MFA) messages, are currently not being delivered due to a widespread issue affecting Microsoft’s Outlook Online email service. Our team is actively monitoring the situation and working closely with Microsoft’s service updates to restore normal email delivery as quickly as possible. We are sorry for the inconvenience this may cause you and thank you for your cooperation. Please do not hesitate to contact Customer Support through our support portal if you have any questions.

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Latest Updates ( sorted recent to last )

RESOLVED 19 days ago - at 01/26/2026 01:50PM

This incident has been resolved.

MONITORING 23 days ago - at 01/23/2026 03:05AM

The following is an important message from Insurity Customer Support.

As of 10:00 PM EST, Insurity Cloud Operations is seeing recovery in email delivery from our systems, including MFA messages, following a widespread issue affecting Microsoft’s Outlook Online email service. We are continuing to monitor the situation and will take further mitigation steps where required.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.

IDENTIFIED 23 days ago - at 01/22/2026 08:57PM

The following is an important message from Insurity Customer Support.

We are aware that some outbound emails from our systems, including multi-factor authentication (MFA) messages, are currently not being delivered due to a widespread issue affecting Microsoft’s Outlook Online email service. Our team is actively monitoring the situation and working closely with Microsoft’s service updates to restore normal email delivery as quickly as possible.

We are sorry for the inconvenience this may cause you and thank you for your cooperation.

Please do not hesitate to contact Customer Support through our support portal if you have any questions.

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