Outage in Insurity

Service Update – Call Center Restored

Resolved Minor

September 24, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing longer-than-usual wait times with our Call Center, and it may take more time than usual for your calls to be answered. In the meantime, please note that you may also reach Insurity Customer Support through our regular support email and the Insurity Support Portal. We apologize for the inconvenience and appreciate your patience while we work to restore normal service levels.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 09/24/2025 03:31PM

Our Call Center is now operating at expected service levels. Calls are being answered as normal.
Thank you for your patience and understanding while we resolved the earlier delays.

MONITORING 5 months ago - at 09/24/2025 02:44PM

We are currently experiencing longer-than-usual wait times with our Call Center, and it may take more time than usual for your calls to be answered.

In the meantime, please note that you may also reach Insurity Customer Support through our regular support email and the Insurity Support Portal.

We apologize for the inconvenience and appreciate your patience while we work to restore normal service levels.

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