01-05-2025 - intelliflo office - system performance & income processing

Thank you for your continued patience.

Following further monitoring this morning, we’re pleased to confirm that the performance of intellifo office is now operating as expected. Additionally, all income-related activities from 30th April to the present have been successfully completed.

We appreciate your support and understanding.

The majority of incoming activities have now been processed. However, some income actions are still being completed. We will continue to monitor progress closely until all processing is finalised.

A further update will be provided tomorrow morning.

Thank you for your continued patience and understanding.

The system continues to operate as expected, and we will be monitoring the situation closely throughout the rest of the day. Outstanding income activities are still processing, and we are tracking progress to ensure everything completes as expected. We will continue to provide updates on this until processing is fully complete.

Thank you for your ongoing patience.

We have identified the root cause of the issue and implemented a fix. Our systems are now stable, and we are continuing to monitor the situation closely to ensure everything remains fully operational throughout the day.

During this time, some customers may have experienced difficulties logging in, particularly after recently updating their passwords. This issue has now been resolved.

We are also beginning to see that delayed incoming activities are now processing. Our team is actively monitoring this and will provide further updates once processing is complete.

Thank you for your continued patience and understanding.

Just to let you know we are still investigating, and are pulling out all the stops to resolve this issue.

As soon as we have found the fix we'll let you know, until then we'll keep you posted each hour whether there have been changes to the status or not.

We are currently experiencing degraded performance within intelliflo office, which may affect your experience while navigating the system. This issue is also causing delays in Month End processing.

When attempting to close Month End, your request will be queued for processing. Please rest assured that it is safe to navigate away from the screen — income processing will continue and complete in the background.

We sincerely apologise for the inconvenience and appreciate your patience. Our team is actively investigating the issue and working to restore full performance as quickly as possible.

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Thank you for your understanding.