Outage in Intercom AU

"Apply" steps in Workflows are broken

Resolved Minor
February 20, 2025 - Started 2 days ago - Lasted 30 minutes

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Outage Details

We're seeing issues with Workflows where "Apply" steps are appearing as empty in the UI and aren't routing conversations. We started seeing these issues around 15.30 UTC. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 02/20/2025 06:35PM

We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

INVESTIGATING 2 days ago - at 02/20/2025 06:19PM

We're seeing issues with Workflows where "Apply" steps are appearing as empty in the UI and aren't routing conversations. We started seeing these issues around 15.30 UTC. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.

Latest Intercom AU outages

Issues loading conversations in the Inbox - 11 days ago
Intermittent issue sending conversation messages in the Inbox - 11 days ago
Content creation, editing, deleting unusable for all customers - 11 days ago
Increased error rate with AI summarisation features in the inbox - 24 days ago
Increased error rate when using AI Compose features in the Inbox - 29 days ago

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