Problems with our APIs in all regions.

We've seen a reoccurance of these errors between 1330 and 1339 UTC+1 - error rates have returned to normal, but we continue to monitor.

This issue is resolved and all services are working as normal.

Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

Intercom's REST API in the USA hosting region went down due to a bad deployment. This deployment was automatically rolled back.

However the web fleets serving the messenger, REST APIs and inbox in Europe and Australia also went down due to a dependency on the REST API in the USA in a small number of requests processed by this fleet, and processing capacity being exhausted as a result.

The downtime on the EU and AU web endpoints was between 10:46-10:59 UTC

The downtime on the USA REST API endpoint was between 10:46-10:59 UTC, with some residual errors until 11:03 UTC.

We're seeing issues with our APIs in all regions. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.