Outage in Intercom AU

Problems with our APIs in all regions.

Resolved Major
March 31, 2025 - Started 2 days ago - Lasted about 3 hours

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Outage Details

We're seeing issues with our APIs in all regions. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 03/31/2025 12:44PM

We've seen a reoccurance of these errors between 1330 and 1339 UTC+1 - error rates have returned to normal, but we continue to monitor.

RESOLVED 2 days ago - at 03/31/2025 11:33AM

This issue is resolved and all services are working as normal.

Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

MONITORING 2 days ago - at 03/31/2025 11:15AM

Intercom's REST API in the USA hosting region went down due to a bad deployment. This deployment was automatically rolled back.

However the web fleets serving the messenger, REST APIs and inbox in Europe and Australia also went down due to a dependency on the REST API in the USA in a small number of requests processed by this fleet, and processing capacity being exhausted as a result.

The downtime on the EU and AU web endpoints was between 10:46-10:59 UTC

The downtime on the USA REST API endpoint was between 10:46-10:59 UTC, with some residual errors until 11:03 UTC.

INVESTIGATING 2 days ago - at 03/31/2025 11:00AM

We're seeing issues with our APIs in all regions. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.

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