Outage in Intercom EU

Inbox not displaying all conversations

Resolved Minor
February 06, 2025 - Started 16 days ago - Lasted about 1 hour

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Outage Details

We're seeing issues with Inbox view where not all conversations are appearing in the conversations list. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.
Latest Updates ( sorted recent to last )
IDENTIFIED 16 days ago - at 02/06/2025 05:09PM

We have implemented a fix and new conversations will successfully appear in the Conversation list as expected. We are also implementing a fix for any prior existing conversations.

INVESTIGATING 16 days ago - at 02/06/2025 04:56PM

We're seeing issues with Inbox view where not all conversations are appearing in the conversations list. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.

Latest Intercom EU outages

"Apply" steps in Workflows are broken - 2 days ago
Issues loading conversations in the Inbox - 11 days ago
Intermittent issue sending conversation messages in the Inbox - 11 days ago
Content creation, editing, deleting unusable for all customers - 12 days ago
Increased error rate with AI summarisation features in the inbox - 24 days ago

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