Outage in Intercom EU
Fin intermittent failures responding to first conversation messages
Resolved Minor
September 04, 2026 - Started 8 days ago
- Lasted 41 minutes
Incident Report
Summary AI Generated
Intercom EU's Fin Agent experienced intermittent failures responding to the first message of new inbound conversations, lasting approximately 41 minutes. The issue was identified and investigated by Intercom's team, who implemented a fix and moved to monitoring for full recovery.
We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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Latest Updates ( sorted recent to last )
MONITORING
8 days ago - at 09/04/2026 03:47PM
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
INVESTIGATING
8 days ago - at 09/04/2026 03:16PM
We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
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