Outage in Intralinks

VDRPro is currently inaccessible to multiple clients

Resolved Major
July 18, 2025 - Started 4 months ago - Lasted about 24 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Intralinks Japan Intralinks Australia, New Zealand Intralinks Europe, Middle East and Africa Intralinks North America and Rest of the World

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/19/2025 05:23AM

The issue is now resolved.

MONITORING 3 months ago - at 07/18/2025 04:58PM

The underlying incident has been resolved. All services are available and we will continue to monitor as Internet Service Providers continue to update their records.

MONITORING 3 months ago - at 07/18/2025 03:57PM

We have additional customers are reporting issues connecting to certain Intralinks sites. This is due to recent DNS changes that have not yet propagated across all Internet Service Providers (ISPs).

MONITORING 3 months ago - at 07/18/2025 02:20PM

We are still reviewing and monitoring the issue as this is happening in only certain regions of the world.

MONITORING 3 months ago - at 07/18/2025 08:52AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 07/18/2025 08:52AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 07/18/2025 06:47AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 07/18/2025 05:45AM

We are currently investigating this issue.

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