Outage in Invoca
Dynamic Number Insertion (DNI) Service Disruption
Resolved MajorIncident Report
Summary AI Generated
Invoca's Dynamic Number Insertion (DNI) and call attribution services were disrupted for approximately 45 minutes (5:50–6:37 AM PDT) on July 22, 2026, due to a hardware failure on one of their servers. Customers experienced missing or delayed attribution data and disrupted number swapping during this period. The engineering team replaced the affected hardware, restored services, and confirmed full recovery.
We are currently investigating an issue affecting number swapping and call attribution across the Invoca platform. Customers may experience missing or delayed attribution data during this time.
Our engineering teams are actively working to restore service.
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 07/22/2026 01:57PM
This incident has been resolved. The disruption was caused by a hardware failure on one of our servers, which temporarily took our Dynamic Number Insertion and call attribution services offline. Our engineering team replaced the affected hardware, restored services, and confirmed full recovery
Impact Window: 5:50AM - 6:37AM PDT
MONITORING
about 11 hours ago - at 07/22/2026 01:46PM
Our engineering team has identified and resolved the underlying issue. Services have been restarted and number swapping and call attribution are being restored. We are actively monitoring to confirm full recovery
INVESTIGATING
about 11 hours ago - at 07/22/2026 01:13PM
We are currently investigating an issue affecting number swapping and call attribution across the Invoca platform. Customers may experience missing or delayed attribution data during this time.
Our engineering teams are actively working to restore service.
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