Outage in IONOS Cloud
Cloud Support: Upcoming Limited Phone Support Availability
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud phone support experienced reduced capacity due to staff sick leave, resulting in limited availability and increased response times during two overnight windows: July 15 (21:00–05:00 UTC) and July 16 (21:00–05:00 UTC). Customers were advised to use the DCD Form or email as alternative support channels during this period. Phone support returned to normal coverage on July 17 at 16:55 UTC.
While phone support will generally be available, our capacity is reduced due to multiple cases of sick leave.
We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel.
15.07.2026: 21:00 – 05:00 UTC
16.07.2026: 21:00 – 05:00 UTC
If possible, we ask that you submit tickets using the DCD Form or via email.
Thank you for your understanding!
Components affected
IONOS Cloud Cloud SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 07/17/2026 04:55PM
Phone coverage is currently normal
IDENTIFIED
3 days ago - at 07/15/2026 10:15AM
While phone support will generally be available, our capacity is reduced due to multiple cases of sick leave.
We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel.
15.07.2026: 21:00 – 05:00 UTC
16.07.2026: 21:00 – 05:00 UTC
If possible, we ask that you submit tickets using the DCD Form or via email.
Thank you for your understanding!
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