Outage in IONOS Cloud
AI Model Hub API Unavailable
Resolved MajorIncident Report
Summary AI Generated
The IONOS Cloud AI Model Hub inference API was completely unavailable for approximately 1.2 hours due to a Kubernetes infrastructure issue in Frankfurt. All model endpoints — chat, embedding, rerank, and image — returned 503 errors during the outage. The incident was resolved and service restored.
The AI Model Hub inference API is currently unavailable. API requests are returning 503 errors across all model endpoints (chat, embedding, rerank, image). This is related to the ongoing Kubernetes infrastructure issue in Frankfurt. Our team is actively working on restoration. We will provide another update within 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/29/2026 11:07AM
This incident has been resolved.
IDENTIFIED
8 days ago - at 09/29/2026 09:58AM
The AI Model Hub inference API is currently unavailable. API requests are returning 503 errors across all model endpoints (chat, embedding, rerank, image). This is related to the ongoing Kubernetes infrastructure issue in Frankfurt. Our team is actively working on restoration. We will provide another update within 30 minutes.
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