Outage in IONOS Cloud
Connectivity Issues with DBaaS (MongoDB)
Resolved MajorIncident Report
Summary AI Generated
IONOS Cloud's DBaaS (MongoDB) service experienced a connectivity outage lasting approximately 2.8 hours, caused by a faulty DNS update deployed prior to the incident. The team identified the DNS misconfiguration and resolved it by rolling back the change. Services recovered following the rollback and the incident was marked resolved, with a root cause analysis to follow.
We are currently investigating a connectivity issue impacting our DBaaS (MongoDB) services. Our team is working to resolve the problem, and we will update you as soon as full functionality has been restored.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/28/2026 04:36PM
We are marking this incident as resolved as no further abnormalities could be detected. We will share an RCA as soon as it is compiled.
MONITORING
10 days ago - at 07/28/2026 01:54PM
The DBaaS Team has performed a rollback of a change deployed prior that updated DNS services. We are seeing services recovering. We are monitoring the situation closely.
IDENTIFIED
10 days ago - at 07/28/2026 01:51PM
We have identified an issue with DNS. Our DBaaS Team is currently analyzing the service. A potential culprit has been identified.
We will provide another update here latest 14:15
INVESTIGATING
10 days ago - at 07/28/2026 01:47PM
We are continuing to investigate this issue.
INVESTIGATING
10 days ago - at 07/28/2026 01:46PM
We are currently investigating a connectivity issue impacting our DBaaS (MongoDB) services. Our team is working to resolve the problem, and we will update you as soon as full functionality has been restored.
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