Outage in IONOS Cloud
Cloud Support: Telephone Support reduced capacity
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud phone support operated at reduced capacity for approximately 137.5 hours, causing increased wait times for customers calling in. Customers and partners were directed to use the DCD Form or email as alternative contact methods during this period. Normal phone support capacity was restored on August 20, 2026.
There may be periods of increased waiting times when calling IONOS Cloud Support by phone. We ask Customers and Partners to contact Cloud Support via the DCD Form or Email, instead.
Components affected
IONOS Cloud Cloud SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 08/20/2026 08:18AM
We managed to get back to normal capacity, so Support is back to normal availability.
Thank you for the patience.
IDENTIFIED
10 days ago - at 08/17/2026 01:31PM
The situation is still unchanged, so best would be to please reach out via email.
IDENTIFIED
13 days ago - at 08/14/2026 02:50PM
There may be periods of increased waiting times when calling IONOS Cloud Support by phone. We ask Customers and Partners to contact Cloud Support via the DCD Form or Email, instead.
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