Outage in IONOS Cloud
Cloud Support: Limited Phone Support Availability
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud phone support experienced reduced capacity for approximately 7.7 hours on September 8, 2026, due to staff sick leave, resulting in increased response times on the phone channel. Customers were advised to use email support as an alternative during this period. Full phone support availability was restored by 21:57 UTC.
While phone support will generally be available, our Support capacity is reduced due to multiple cases of sick leave.
We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel.
In these cases, please reach out per email. Thank you.
Components affected
IONOS Cloud Cloud SupportTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/08/2026 09:57PM
We have people available now, Support is reachable as usual.
IDENTIFIED
2 days ago - at 09/08/2026 02:15PM
While phone support will generally be available, our Support capacity is reduced due to multiple cases of sick leave.
We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel.
In these cases, please reach out per email. Thank you.
Latest IONOS Cloud outages
TXL - Network Connectivity - 2 days ago
Cloud Support: Limited Phone Support Availability - 6 days ago
DCD is Currently Unavailable - 10 days ago
Object Storage - Increased latency in eu-central-1 - 16 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
