A network connectivity issue at IONOS Cloud's TXL datacenter, caused by a faulty router replacement, disrupted Compute, Storage, Network, and Provisioning services. The issue recurred shortly after an initial apparent recovery, impacting Compute, Provisioning, Network, and DBaaS before mitigations were applied. All affected services were fully restored and the incident was resolved after approximately 12 days.
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We are marking this incident as resolved
DBaaS service has recovered, as well. We are setting the incident into Monitoring status, while the teams are ensuring that all affected services operate normally.
We are currently investigating potential residual impact on DBaaS Services.
Compute and Block Storage have reported full recovery.
Our Network Team has identified an issue related to a recent router replacement and applied a mitigation. Compute and Storage systems are showing signs of recovery. We are actively monitoring the environment until all services are fully restored
We are continuing to work on a fix for this issue.
We see indications of a recurrence of the issue and are setting the status page to active. Our Network Team is investigating and we will share updates here as they become available.
The issue is currently negatively affecting Compute, Provisioning and Network Components.
We are currently investigating network connectivity alerts related to our TXL datacenter. While connectivity appears to be restored already, we are actively monitoring the situation to ensure stability. We will provide updates as new information becomes available.
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