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Outage in IONOS Cloud

TXL - Network Connectivity

Resolved Minor
September 08, 2026 - Started 29 days ago - Lasted 12 days
Official incident page

Incident Report

Summary AI Generated

A network connectivity issue at IONOS Cloud's TXL datacenter, caused by a faulty router replacement, disrupted Compute, Storage, Network, and Provisioning services. The issue recurred shortly after an initial apparent recovery, impacting Compute, Provisioning, Network, and DBaaS before mitigations were applied. All affected services were fully restored and the incident was resolved after approximately 12 days.

We are currently investigating network connectivity alerts related to our TXL datacenter. While connectivity appears to be restored already, we are actively monitoring the situation to ensure stability. We will provide updates as new information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 09/21/2026 07:24AM

We are marking this incident as resolved

MONITORING 28 days ago - at 09/09/2026 02:19AM

DBaaS service has recovered, as well. We are setting the incident into Monitoring status, while the teams are ensuring that all affected services operate normally.

IDENTIFIED 28 days ago - at 09/09/2026 01:07AM

We are currently investigating potential residual impact on DBaaS Services.
Compute and Block Storage have reported full recovery.

IDENTIFIED 28 days ago - at 09/09/2026 12:20AM

Our Network Team has identified an issue related to a recent router replacement and applied a mitigation. Compute and Storage systems are showing signs of recovery. We are actively monitoring the environment until all services are fully restored

IDENTIFIED 29 days ago - at 09/08/2026 11:59PM

We are continuing to work on a fix for this issue.

IDENTIFIED 29 days ago - at 09/08/2026 11:56PM

We see indications of a recurrence of the issue and are setting the status page to active. Our Network Team is investigating and we will share updates here as they become available.
The issue is currently negatively affecting Compute, Provisioning and Network Components.

MONITORING 29 days ago - at 09/08/2026 11:43PM

We are currently investigating network connectivity alerts related to our TXL datacenter. While connectivity appears to be restored already, we are actively monitoring the situation to ensure stability. We will provide updates as new information becomes available.

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