Outage in IONOS

Incident Report

Resolved Minor
February 06, 2023 - Started over 2 years ago - Lasted 3 days
Official incident page

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Outage Details

Due to a technical problem, some customers may be unable to download their invoices in the Control Panel.
Components affected
IONOS Billing Service
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/09/2023 11:30AM

The issue has been resolved.

MONITORING over 2 years ago - at 02/09/2023 10:17AM

We have eliminated the disruption for almost everyone affected.

MONITORING over 2 years ago - at 02/08/2023 10:56AM

Our team is continuing to work on this issue. Our apologies for the inconvenience caused.

MONITORING over 2 years ago - at 02/08/2023 07:28AM

We apologise to customers who were affected by this disruption. We are working to ensure that similar issues do not occur in the future.

IDENTIFIED over 2 years ago - at 02/07/2023 08:30PM

We have successfully minimized the disruption and are working to completely resolve it as soon as possible.

IDENTIFIED over 2 years ago - at 02/07/2023 10:16AM

We are still working on resolving the technical issue. Thank you for your patience.

MONITORING over 2 years ago - at 02/06/2023 09:43PM

We have eliminated the disruption for almost everyone affected. We are monitoring the situation to ensure that the issue does not reoccur.

IDENTIFIED over 2 years ago - at 02/06/2023 07:59PM

We have eliminated the disruption for some of those affected.

IDENTIFIED over 2 years ago - at 02/06/2023 12:51PM

We are still working on resolving this issue. More information will follow soon.

IDENTIFIED over 2 years ago - at 02/06/2023 11:46AM

Our team is continuing to work on this issue. Thank you for your patience.

IDENTIFIED over 2 years ago - at 02/06/2023 11:05AM

Our technicians are currently working on resolving this issue.

IDENTIFIED over 2 years ago - at 02/06/2023 10:04AM

Due to a technical problem, some customers may be unable to download their invoices in the Control Panel.

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