Outage in IONOS

Long waiting times for our Hotline

Resolved Minor
October 12, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. Please reach our customer care unit via e-mail at support@ionos.com
Components affected
IONOS Customer Hotline
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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/12/2025 06:54PM

The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.

IDENTIFIED 3 days ago - at 10/12/2025 05:27PM

An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please reach our customer care unit via e-mail at support@ionos.com

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