Outage in IPRoyal

Unscheduled Downtime – HK Location

Resolved Minor

December 19, 2025 - Started about 2 months ago - Lasted 4 days
Official incident page

Incident Report

Unscheduled Downtime – HK Location We are currently experiencing partial service disruption affecting our DCH/ISP proxies in the HK (Hong Kong) location. Location: HK Issue detected: 2025-12-19 Affected services: DCH / ISP proxies Status: Partial downtime Our technical team is actively working together with our upstream providers to resolve the issue and restore full functionality as quickly as possible. The estimated resolution time is 2025-12-20 00:00 UTC. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/23/2025 09:28PM

This incident has been resolved.

MONITORING about 2 months ago - at 12/22/2025 02:44PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 12/20/2025 12:44PM

The upstream provider has encountered an issue with replacement hardware.
Work continues to restore connectivity as soon as possible.

INVESTIGATING about 2 months ago - at 12/19/2025 04:35PM

Unscheduled Downtime – HK Location

We are currently experiencing partial service disruption affecting our DCH/ISP proxies in the HK (Hong Kong) location.

Location: HK
Issue detected: 2025-12-19
Affected services: DCH / ISP proxies
Status: Partial downtime
Our technical team is actively working together with our upstream providers to resolve the issue and restore full functionality as quickly as possible.

The estimated resolution time is 2025-12-20 00:00 UTC.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Latest IPRoyal outages

Temporary Issue with Residential Proxies - 13 days ago

Temporary Issue with DCH/ISP proxies in Canada, France, Spain, Maroco, Turkey, Greece. - 26 days ago

Scheduled Maintenance for DCH/ISP proxies in Canada, France, Spain, Maroco, Turkey, Greece. - 27 days ago

Scheduled Maintenance for DCH proxies in India - about 1 month ago

Temporary Issue with US Residential Proxies - about 2 months ago

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