Outage in IRIS Software Systems Ltd

Degraded performance to IRIS Guest

Resolved Minor

August 01, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing a degraded performance with IRIS Guest. Our engineering team are investigating, and we expect an update in the next hour. Services affected: Guest Mobile / Room / Web / Table / GXP / Manager API Workaround: This appears to be a temporary state, with a refresh of the page/service resolving the issue. Next update: 12.30 GMT (11.30 UTC)

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 08/01/2024 04:51PM

This issue has now been resolved. No further issues have been reported and internal testing has not be able to reproduce the error since earlier today, since we started to monitor.

The issue is now considered resolved.

MONITORING over 1 year ago - at 08/01/2024 11:14AM

The issue has been identified as a problem with our vendor Microsoft Azure, and they appear to have already resolved problem. We will continue to monitor to ensure all services continue to work as expected.

INVESTIGATING over 1 year ago - at 08/01/2024 10:32AM

We are currently experiencing a degraded performance with IRIS Guest. Our engineering team are investigating, and we expect an update in the next hour.

Services affected: Guest Mobile / Room / Web / Table / GXP / Manager API

Workaround: This appears to be a temporary state, with a refresh of the page/service resolving the issue.

Next update: 12.30 GMT (11.30 UTC)

Latest IRIS Software Systems Ltd outages

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Incident - Unable to access GXP Manager - 4 months ago

Degraded performance of PMS Service - about 2 years ago

Degraded performance to API Services - about 2 years ago

Service outlets not loading no verified order forms - over 2 years ago

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