Outage in IRIS Software Systems Ltd
Degraded performance of PMS Service
Resolved MajorIncident Report
We are currently experiencing a degraded performance with an integration in GXP Manager. Our engineering team are investigating, and we expect an update in the next hour.
Services affected: PMS service providing Check In and Outs. [Guest Mobile / Room / Web]
Workaround: Property can perform the Check In and Outs manually from GXP > Guest Centres > Frontdesk
Next update: 4.30pm (GMT)
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 02/01/2024 02:23PM
This issue has now been resolved
MONITORING
about 2 years ago - at 01/30/2024 04:48PM
We have now put in place a solution to resolve the issue caused by the release earlier today affecting the PMS service. All services are now operational and should now return to normal.
The team will continue to monitor closely for the next 24hrs.
IDENTIFIED
about 2 years ago - at 01/30/2024 04:15PM
The engineering team have identified the cause of the issue associated with today's release. A rollback of this release is now being performed and should complete in the next hour.
Workaround: Property can perform the Check In and Outs manually from GXP > Guest Centres > Frontdesk
Next update: 5:30pm (GMT)
INVESTIGATING
about 2 years ago - at 01/30/2024 03:30PM
We are currently experiencing a degraded performance with an integration in GXP Manager. Our engineering team are investigating, and we expect an update in the next hour.
Services affected: PMS service providing Check In and Outs. [Guest Mobile / Room / Web]
Workaround: Property can perform the Check In and Outs manually from GXP > Guest Centres > Frontdesk
Next update: 4.30pm (GMT)
Latest IRIS Software Systems Ltd outages
Error When Scanning IRIS QR codes - about 1 month ago
Incident - Unable to access GXP Manager - 4 months ago
Degraded performance to IRIS Guest - over 1 year ago
Degraded performance to API Services - about 2 years ago
Service outlets not loading no verified order forms - over 2 years ago
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