Outage in IRIS Software Systems Ltd
Degraded performance to API Services
Resolved MajorIncident Report
We are currently experiencing a degraded performance with the API Service. Our engineering team are investigating, and we expect an update in the next hour.
Services affected: Guest Mobile / Room / Web / Manager API
Workaround: none
Next update: 5.00pm GMT
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 12/04/2023 12:26PM
This issue has now been resolved
MONITORING
about 2 years ago - at 12/02/2023 05:56PM
We have now put in place a solution to resolve the issue caused by a problem with a certificate with one of our services. All services are now operational and should now return to normal. There may be some slow page loads while the cache rebuilds across all the regions but this should be completed in the next 20-30minutes.
The team will continue to monitor closely for the next 24hrs.
IDENTIFIED
about 2 years ago - at 12/02/2023 05:28PM
The engineering team have identified the cause of the issue with the web services and are currently working on implementing the resolution.
Workaround: None at present
Next update: 18:00
INVESTIGATING
about 2 years ago - at 12/02/2023 05:06PM
We have no further information at this moment. The team continue to investigate the problem and as soon as an update becomes available we will update this thread.
Workaround: [place details of any workaround available/ No workaround available]
Next update: 18:00 GMT
INVESTIGATING
about 2 years ago - at 12/02/2023 04:36PM
We are currently experiencing a degraded performance with the API Service. Our engineering team are investigating, and we expect an update in the next hour.
Services affected: Guest Mobile / Room / Web / Manager API
Workaround: none
Next update: 5.00pm GMT
Latest IRIS Software Systems Ltd outages
Error When Scanning IRIS QR codes - about 1 month ago
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Degraded performance to IRIS Guest - over 1 year ago
Degraded performance of PMS Service - about 2 years ago
Service outlets not loading no verified order forms - over 2 years ago
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