Outage in IRIS Software Systems Ltd
Degraded performance - Manager - Order Centres
Resolved MajorIncident Report
We are currently investigating an issue with the Order centre view in GXP taking longer than normal to display. Our engineering team are investigating, and we expect an update in the next hour.
Services affected: GXP - Order centres - Order details
Workaround: Emails notifications, are still being sent and contain full order details, and order statuses can still be updated.
Next update: 13:00 GMT
Need to monitor IRIS Software Systems Ltd outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 05/17/2023 09:28AM
This issue has now been resolved
MONITORING
almost 3 years ago - at 05/16/2023 03:33PM
We are continuing to monitor for any further issues.
MONITORING
almost 3 years ago - at 05/16/2023 03:33PM
We have now put in place a hotfix to resolve the issue caused by the extra load on the database. All services are now operational and should now return to normal.
The team will continue to monitor closely for the next 24hrs.
IDENTIFIED
almost 3 years ago - at 05/16/2023 02:58PM
The engineering team are continuing testing on the potential hotfix, prior to release. As soon as we have more news on this progress we will update again.
Workaround: Emails notifications, are still being sent and contain full order details, and order statuses can still be updated.
Next update: 17:00
IDENTIFIED
almost 3 years ago - at 05/16/2023 02:13PM
The engineering team are working on a hotfix to resolve the issue and this is currently in testing prior to production release. We will update you as we get further news on their progress.
Workaround: Emails notifications, are still being sent and contain full order details, and order statuses can still be updated.
Next update: 16:00
IDENTIFIED
almost 3 years ago - at 05/16/2023 01:01PM
The engineering team have identified the cause of the issue to be with one of our partner provided services, Microsoft Azure, and are currently working with them to resolve the issue as quick as possible.
Emails notifications, are still being sent and contain full order details, and order statuses can still be updated.
Next update: 15:00 GMT
INVESTIGATING
almost 3 years ago - at 05/16/2023 12:06PM
The team continue to investigate the problem and as soon as an update becomes available we will update this thread.
Workaround: Emails notifications, are still being sent and contain full order details, and order statuses can still be updated.
Next update: 14:00 GMT
INVESTIGATING
almost 3 years ago - at 05/16/2023 10:58AM
We are currently investigating an issue with the Order centre view in GXP taking longer than normal to display. Our engineering team are investigating, and we expect an update in the next hour.
Services affected: GXP - Order centres - Order details
Workaround: Emails notifications, are still being sent and contain full order details, and order statuses can still be updated.
Next update: 13:00 GMT
Latest IRIS Software Systems Ltd outages
Error When Scanning IRIS QR codes - about 1 month ago
Incident - Unable to access GXP Manager - 4 months ago
Degraded performance to IRIS Guest - over 1 year ago
Degraded performance of PMS Service - about 2 years ago
Degraded performance to API Services - about 2 years ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5850 services available
Integrations with
