Outage in Ironclad
Degraded performance on Clickwrap
Resolved Minor
July 01, 2026 - Started 17 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Ironclad's Clickwrap experienced degraded performance for approximately 2.6 hours, causing workflow processing failures and submission errors across multiple components including the UI, REST API, Activity API, authentication, and acceptance tracking. The incident affected broad platform functionality spanning both HTML and PDF editors as well as SMS and OAuth-based services. The team implemented a mitigation that restored recovery, with continued monitoring as background services were brought back online.
We are investigating an issue affecting Clickwrap. Impacted customers may see workflow processing failures or errors during submission. Our team is actively investigating and we will share another update as soon as we have more information.
Components affected
Ironclad Service Availability Ironclad Service Availability Ironclad Editor (PDF) Ironclad Acceptance Tracking via Send Ironclad Service Availability Ironclad Editor (HTML) Ironclad Clickwrap Application User Interface Ironclad Authentication (OAuth 2.0) Ironclad Authentication Ironclad Acceptance Tracking via SMS Ironclad Clickwrap Activity API Ironclad Clickwrap REST APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
17 days ago - at 07/01/2026 06:39PM
We have implemented mitigation and are seeing recovery in Clickwrap. We are monitoring the platform closely while additional background services are brought back online. During the incident, impacted customers may have experienced workflow processing failures or errors during submission.
INVESTIGATING
17 days ago - at 07/01/2026 04:32PM
We are investigating an issue affecting Clickwrap. Impacted customers may see workflow processing failures or errors during submission. Our team is actively investigating and we will share another update as soon as we have more information.
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