Outage in Ironclad
Inbound Email Delivery Delays or Failures
Resolved Minor
August 28, 2026 - Started about 22 hours ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
Ironclad experienced a 3.8-hour incident where a failure with their email sub-processor (Mailgun) caused delays or failures in inbound email delivery, impacting notifications, workflow activity feeds, and email reminders across CLM North America (NA1). The issue affected core CLM components including Workflows and the Repository. The root cause was identified and a fix was implemented to restore normal email processing.
Ironclad is currently experiencing an issue with our Email sub-processor which can cause delays or failures in receiving inbound emails related to notifications, workflow activity feed, and email reminders.
Components affected
Ironclad CLM Dependencies Ironclad Repository Ironclad mailgun Inbound email processing Ironclad Workflows Ironclad CLM North America (NA1)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 21 hours ago - at 08/28/2026 04:53PM
We have identified the issue related to one of our Email Sub-Processors and are working to implement a fix.
INVESTIGATING
about 22 hours ago - at 08/28/2026 03:34PM
Ironclad is currently experiencing an issue with our Email sub-processor which can cause delays or failures in receiving inbound emails related to notifications, workflow activity feed, and email reminders.
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