Outage in ISI
Webex Collection
Resolved MinorIncident Report
We are currently investigating an issue preventing call data collection from Webex.
Components affected
ISI Cisco WebexNeed to monitor ISI outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 01/25/2026 02:54PM
After monitoring, the call data collection for Webex has remained stable.
ISI will be working with Webex Dev Support to prevent this issue in the future.
MONITORING
20 days ago - at 01/24/2026 07:10PM
Webex call data collection has caught up to current time.
MONITORING
20 days ago - at 01/24/2026 05:21PM
Webex call data is now collecting and catching up from the time last retrieved successfully.
Cisco communicated a change to the Webex API FQDN used to collect call data. In the scheduled maintenance this week, ISI updated the used FQDN accordingly and confirmed collection systems were operational. As of 12AM CST, the new FQDN was no longer operational for ISI. We reverted our systems back to the previous FQDN and collection has resumed.
ISI is in touch with Webex Dev Support to determine next steps.
INVESTIGATING
20 days ago - at 01/24/2026 02:45PM
We are currently investigating an issue preventing call data collection from Webex.
Latest ISI outages
Inbound Support Calls - 4 days ago
Cloud Connect Server Connection Issue - 29 days ago
Transfer.isi-info.com SFTP Services - about 1 month ago
Classic Reporting - Outbound Emails - 2 months ago
Transfer.isi-info.com SFTP Services - 3 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5850 services available
Integrations with
