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ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 7:50PM CST to resolve an authentication issue impacting a segment of customers.
If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
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