Outage in ISI
Unexpected Webex Service App Error
Resolved MajorIncident Report
An unexpected change in Webex API behavior is impacting Queue syncing and data collection for a subset of Webex data sources. Cisco has acknowledged the error, and are currently testing a resolution.
Components affected
ISI Cisco WebexNeed to monitor ISI outages?
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 03/12/2026 04:39PM
Webex has notified us that they have rolled out their fix to all data centers, and our own testing confirms that the Connectors are back online. Thank you for your patience, and please reach out to our support team know if you're experiencing any issues with data collection or Queue syncing (support-select@isianalytics.com or https://isianalytics.com/support).
IDENTIFIED
15 days ago - at 03/10/2026 04:39PM
ISI is implementing a temporary workaround to resume Webex call data (CDR) collection while we wait for final resolution from Webex. Call processing delays may still occur, but ISI will work to address ASAP.
Please note that Webex Directory Imports are still unavailable while a permanent resolution is being worked on.
IDENTIFIED
16 days ago - at 03/09/2026 07:03PM
ISI is implementing a temporary workaround to resume Webex call data collection while we wait for final resolution from Webex. Call processing delays may still occur, but ISI will work to address ASAP.
IDENTIFIED
19 days ago - at 03/06/2026 03:37PM
An unexpected change in Webex API behavior is impacting Queue syncing and data collection for a subset of Webex data sources. Cisco has acknowledged the error, and are currently testing a resolution.
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