Outage in IT Glue

Degraded Performance - IT Glue - North America

Resolved Major
May 12, 2023 - Started over 2 years ago - Lasted 33 minutes
Official incident page

Incident Report

We are investigating performance issues that may prevent access to IT Glue for some of our partners. You may see error pages on certain pages in the app. We will provide further details here as soon as we can.

Region: North America
Applications: Web App, Mobile App, Chrome Extension
Components affected
IT Glue North America Primary File Services IT Glue North America Primary Application Services

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/12/2023 03:31PM

This incident has been resolved. Thank you for your patience as we worked hard behind the scenes.

MONITORING over 2 years ago - at 05/12/2023 03:25PM

A fix has been implemented and we are currently monitoring results. Users should be able to access the app again without errors.

IDENTIFIED over 2 years ago - at 05/12/2023 03:20PM

The issue has been identified and a fix is being implemented. We will have further updated here shortly. Thank you for your patience as we work to get service restored.

INVESTIGATING over 2 years ago - at 05/12/2023 03:00PM

We are investigating performance issues that may prevent access to IT Glue for some of our partners. You may see error pages on certain pages in the app. We will provide further details here as soon as we can.

Region: North America
Applications: Web App, Mobile App, Chrome Extension

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